Got a question? Chat with our AI Assistant!
😎
Friendly and fast – 97% of questions are answered in less than 10 seconds…
Chat with the Dynotag Assistant🚀 Quick Start
Just Scanned a Dynotag Smart ID?
You’re looking at a real Smart ID in action! Here’s what you need to know.
Got a new SuperID Smart Tag?
Simply scan the QR code on your new tag to activate it. Visit our How-To Guide for setup tips.
No App Required!
Our Smart ID system runs in your browser. Add a shortcut to your home screen.
What makes Dynotag Great?
Watch our Videos
🆘 Lost Something? Start Here
My pet is lost!
Take a breath — your tag is already working for you. Here’s your do-it-now checklist.
My bag or luggage is lost!
If your Dynotag is still attached, you’ve got a way back. Here’s how to give it the best shot.
I can’t sign in to my account!
Forgot your password, or lost access to your old email? Start here.
📚 Understanding Dynotag Smart IDs
- What are Dynotag Smart IDs?
- What features do Dynotag Smart IDs offer?
- What are Trial tags?
- Understanding Gold and Silver level tags
Shop for Dynotag products
Product-Specific Information
- Why choose Dynotag for pets?
- Why choose Dynotag for lost & found?
- Why choose Dynotag for medical IDs?
- Why choose Dynotag for asset tracking?
See It In Action
- Browse example tags
- See an example: Lisa Miller’s medical ID
- View her medical ID record
- How it works diagrams: Lost & found | Emergency contacts
⚙️ Setup & Activation
- How do I activate a new tag?
- How do I scan QR codes?
- How do I link multiple tags to one record?
- Why did all my tags activate at once?
- What’s the difference between identical and unique tags?
📝 Managing Your Records & Tags
- How do I navigate the “My Records” screen?
- How do I search through my records?
- What are Record Types?
Editing & Updating
- How do I edit my information?
- How do I edit my tag settings?
- How do I add photos to a record?
- How do I upgrade a record?
- How do I export my data to Excel?
Testing & Maintenance
- How do I test my tags?
- How do I temporarily disable a tag?
- How do I reset a tag to factory settings?
🔒 Security & Privacy
Important: Only the owner of a Dynotag Smart ID can update its contents. Others can only view what the owner shares.
- How do I control who sees my information?
- What are the stop lights on my record?
- How do I use a custom password instead of the Key Code?
- What is CAPTCHA protection?
- Help with the math question
- How do I block unwanted scans?
- How can I receive messages without sharing my contact info? (anonymous tag owner)
🔔 Notifications & Tracking
View Notifications
- How do I see who viewed my tag?
- How do I send notifications to multiple emails?
- Can I get text message (SMS) notifications?
Location Tracking
👤 Account Management
I can’t sign in to my account!
Forgot your password, or lost access to your old email? Start here.
- I forgot my password – how do I log in?
- How do I change my account email?
- How do I delete my account?
🛠️ Advanced Features
- What are Record Groups?
- How does the LogBook diary work?
- What is DynoIQ?
- Advanced search and filters
- What is the Dynotag Web App?
- Which web browsers are supported?
- Using Dynotags on business cards and printed materials
- What is a Flex Tag?
📋 Best Practices
- Best Practices: Property Records
- Best Practices: Medical ID Records
- Best Practices: Travel Tips
- Best Practices: Heading to School
- Lost Pet Checklist
- QR Code Tattoo Guide
💎 Warranty & Support
- Self-service warranty replacement – Step-by-step guide to replace your tags
- Warranty policy
- What is the Good Samaritan Rewards Program?
The fastest way get support is to email us at support@dynotag.com. Please send us a description of your problem and a photo of the QR code for the tag you need support with.
🏢 Dynotag for Business
Managing tags across a business?
One account can handle thousands of tags. Here’s how to set it up to scale and survive staff changes.
I want branded tags for my business.
Put your logo on durable Smart Tags — great swag your customers keep. See how custom branding works.
I want to print my own custom tag.
Put a Dynotag on a business card, sticker, or just about anything — no minimums. Create a Flex Tag.
🎉Testimonials
- Read testimonials from people who rely on Dynotag Smart IDs every day
Have a question not answered here? Contact our support team