FAQ

Answers to Frequently Asked Questions from our user community.

Did you just scan a Dynotag Smart ID? Here is an explanation of what you are viewing.
Got a new SuperID Smart Tag? Activate it via the 3-step activation process as described here.
Shortcut into tag activation by scanning the new tag’s QR code. Visit our How to… section for setup and security tips.
Visit our videos page for step-by-step Smart ID setup, usage and explainer videos.
You do not need a special Dynotag iOS or Android app to set up or view dynotags! See Web App to learn more and add a shortcut icon to your phone homescreen.
Use our amazing self-service, automated Lifetime Warranty replacement process to replace your ID tags anytime, for any reason, as often as you need.
How to set up SuperIDs for your family? Check out Lisa Miller’s example setup…
View a real SuperIDs Medical ID: Explore Lisa’s SuperAlert Medical ID record here!
Want to try a SuperAlert® Smart Medical ID Card, FREE? Click here to get one!
Check out these testimonials from happy users!
Are you a user who created a dynotag account before late 2020?
If so, your account was automatically upgraded to enjoy these new features – now standard for all newly created accounts.
You can get different SuperID tags and link them to the same Information record as you need.
This is very useful for Medical IDs and several other Smart ID types. (learn more) See Video

Contents

Basics:

Important: Only the owner of a Dynotag Smart ID can update its contents. Others can only view what the owner shares.

What are Dynotag Smart IDs?
What features do Dynotag Smart IDs offer?
What are the Smart ID product offerings?
How can I obtain Dynotag Smart IDs?
Example tags: Actual dynotag sample tags you can review now!
“How it works” diagram – for Product Recovery and Emergency Contact Information applications.
Gold level and Silver level tags explained. See “Pricing“
How can I delete / erase / reset the contents of a tag I activated? See “Factory Reset“
What are Trial Smart ID Tags? How do they work?

Why dynotags:

How to…:

- How do I activate a Dynotag? (Every Smart ID Tag must be activated by its owner) See Video
- How do I temporarily “Disable” a tag? (when you lose a tag – or want to suspend its use temporarily)
- How do I recover my forgotten password?
- How do I go about scanning QR codes?
- How do I navigate the “My Records” screen?
- How do I search through my records/tags?
- How do I edit a Dynotag Information Record? (Record Dashboard)
- How do I edit a Dynotag Smart ID Tag? (Tag Dashboard)
- How do I secure my information?
- How do I disable tag “Key Code” based security and use my own record password? (advanced)
- How do I test my tags? (Test view your tags to see how they work and get a printout)
- How do I add photos to a record?
- How do I set up for Anonymous Messaging so I can still get contacted by the viewers of the Smart ID? (Useful when you do not want to share any personal contact information on a Smart ID.)
- How to use dynotags on your business cards and printed material (Flex Tags)
- How do I link multiple ID Tags to the same Information Record? See Video
- How do I review the Tag “View Log” (aka. “Access Log”) and manage “View Notification Emails”? (View/Location tracking)
- How do I eliminate tag views by unauthorized entities? Related: “CAPTCHA protection“
- How do I notify multiple emails when my tag is viewed?
- How can I receive SMS text messages for my notifications?
- How can I upgrade a record?
- How does the “LogBook” diary functionality work?
- How can I export my record data into an Excel compatible file?
- How do I delete / erase / “Factory Reset” a tag so it can be activated again, from scratch, just like a new tag.
- How can I update my account sign-in email?
- How can I delete an account?

In depth:

Best Practices: