Dynotag SuperID™branded products come with our incredible Lifetime Warranty, providing:
- One free replacement incident in the first year
- 50% discount for any replacement ID tag after the first year – or after the free replacement incident is used.
– no paperwork
– no proof of purchase
– no proof of damage or loss
Simply replace your SuperID Tag at your own discretion, whenever you please.
With our automated warranty processing, there is no pre-approval step: Just sign-in to your account, go to your “My Records” screen and click your ID tag under its Info Record – then click the “Warranty” action on the left menu to get started. Read step-by-step instructions here.
The system handles transfer of all your information to the new ID tag when you receive and activate the new ID tag – making the process simple and complete.
For warranty service that is not covered by automated processing, please send an email to firstname.lastname@example.org with:
- Your ID tag’s unique number is printed on the ID tag. It would read like dynotag.com/xxxx-xxxx
- A photo of the ID tag if it is still in your possession – so we can learn about the failure and use the information to improve our products.
– Notes –
Dynotag Cloud Service manages the information you enter as info “records” – and simply “links” physical ID tags to that record. You can “link” as many physical ID tags to a “record”.
This means that losing a SuperID will NOT cause loss of the information in the record. When you receive your new warranty replacement ID tag, it will automatically copy information over from the old ID tag and render the old ID tag inoperable. Similarly, the system supports linking of multiple ID tags to the same information record – so you can have multiple SuperIDs displaying the same information.
All shipments include tracking information and insurance. U.S. Shipments are handled as standard domestic eStore shipments. In case of warranty replacement outside the United States, shipping and customs liabilities are responsibilities of the recipient.